Shipping policy

SHIPPING POLICY

Order Processing

Most orders are processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from shipping transit time. Orders placed after business hours will begin processing on the next business day.

Shipping and Fulfillment

Sailors Supply works with established marine distributors and manufacturers located throughout the United States. Products may be shipped directly from one of these fulfillment locations.

If an order contains products supplied from different locations, the order may arrive in multiple packages and on different days. Separate tracking information may be provided for each shipment.

Shipping Rates

Available shipping options and charges are displayed during checkout whenever possible. Oversized, heavy, hazardous or freight-shipped marine products may require additional shipping charges. If an additional charge is necessary, we will contact you before processing the affected item.

Delivery Estimates

Delivery dates shown during checkout are estimates and are not guaranteed. Weather, carrier delays, supplier availability, holidays and other circumstances outside our control may affect delivery times.

Tracking Information

Tracking information will be emailed when it becomes available. Tracking activity may take up to 48 hours to appear after a shipping label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address needs to be corrected. Once an order has entered processing or shipped, we cannot guarantee that the address can be changed.

P.O. Boxes

Some products and carriers cannot deliver to P.O. boxes. A physical street address may be required for oversized products, hazardous materials or carrier-restricted shipments.

Damaged, Missing or Incorrect Shipments

Please inspect your order promptly upon delivery. If an item arrives damaged, is missing or is incorrect, contact Sailors Supply through our Contact page as soon as possible. Please retain the item, packaging, shipping label and photographs so we can work with the distributor and carrier to resolve the issue.

Lost or Delayed Packages

If tracking shows that a package was delivered but it cannot be located, please check around the delivery location and contact the carrier. You may also contact Sailors Supply for assistance. We will help investigate, but carrier investigations and replacement approvals may take additional time.

International Shipping

Sailors Supply currently ships within the United States unless a product page or checkout option specifically states otherwise. Certain products may have geographic or carrier restrictions.

Questions

For questions about an order or shipment, please contact Sailors Supply through the Contact page and include your order number.